AI CONCIERGE
No missed calls. No missed bookings. No missed revenue.
AI Concierge handles client conversations, drives bookings, and captures leads around the clock—so you never miss an opportunity, even when you’re busy or closed.
Keep your front desk on 24/7
AI Concierge follows up on missed calls and answers client questions through text and webchat, so clients get help right away, every time.
Put AI to work as part of your team
Choose a preset tone or define your own, and it will chat with clients naturally in your brand’s voice.
Stay in control of every conversation
See all client conversations in one inbox, get alerts when your team needs to jump in, and review chats to improve responses over time.
Get started fast with built-in integration
AI Concierge already knows your services, pricing, schedules, and client history, so it can answer questions and making bookings instantly.
Want hours back every month?
AI Concierge users save an estimated 25 hours per month on routine client communication.*
Manage all your communication in one place
Never miss what matters with all your client and staff communication in one unified dashboard and app.
FAQs
- What is AI Concierge?
AI Concierge is part of the Playlist platform, providing AI-powered solutions for fitness, wellness, beauty, and service-based businesses. It helps answer client questions, book appointments, and capture leads across SMS and web chat—working 24/7 so clients get instant support and staff can stay focused on in-person service.
- How does AI Concierge work?
AI Concierge is automatically trained on your services, staff, pricing, real-time availability, and client history, so there’s no manual setup or data import required. When a client reaches out, AI Concierge responds in natural language and can take action, such as booking or rescheduling an appointment.
- How is AI Concierge different from a chatbot?
Traditional chatbots follow scripted paths and can only answer a limited set of pre-defined questions. AI Concierge understands natural language, uses live data from your software account, and can take action by booking, rescheduling, and canceling appointments.
- Can AI Concierge book appointments and classes?
Yes, AI Concierge can book appointments and classes automatically, directly in your software. It can also reschedule and cancel bookings based on real-time availability. That means clients can get on your schedule anytime, including nights, weekends, and holidays, without waiting for your team to respond.
- What questions can AI Concierge answer?
AI Concierge handles the questions clients ask most like business hours, class schedules, pricing, service availability, cancellation policies, booking steps, and location details. You can also customize AI Concierge so responses reflect the needs and voice of your business.
- Is AI Concierge a good fit for my business?
AI Concierge is designed specifically for fitness and wellness businesses. It’s a strong fit for studios, gyms, spas, and salons—helping teams manage client questions, bookings, and day-to-day support.
- How do I set up AI Concierge?
AI Concierge is fast to set up. Because it’s built directly into your software, your services, staff, schedules, and pricing are already connected. There’s no coding, no data import, and no complicated configuration.
- Can I customize how AI Concierge responds to my clients?
Yes, AI Concierge can be customized to match your brand voice. You control its tone, personality, and specific responses so it sounds like your business. You can also review every client conversation, giving your team full visibility into what AI Concierge is saying on your behalf.
*Based on AI Concierge product data and a Mindbody in-app customer survey, April 2026. Results may vary based on business type, message volume, and usage.