At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Kite is a digital platform for the fitness and wellness industry, offering software, payment solutions, and technology tools that help our clients grow. We’re a remote-first team with a high level of autonomy and flexibility.
The Role You'll Play
Lead the migration of customer data to Playlist and make sure data mapping is accurate
Partner with Engineering and Product to resolve data issues and configure the system correctly for each client
Test data mapping in the Playlist platform, spot bugs, and flag them for internal resolution or customer follow-up
Guide customers in aligning their business objectives with their Playlist products, using our implementation framework and best practices
Build customer trust and confidence with first-hand product knowledge, and solve problems using product and onboarding logic
Provide training and implementation support that meets department expectations, procedures, and KPIs
Work with teams and leadership to resolve customer escalations, keeping communication responsive and professional
Keep customer account records accurate using department tools and processes
Experience You Bring
2+ years of customer service experience
Training or teaching experience (preferred)
Strong time management and organizational skills, with a track record of meeting internal and external deadlines
Clear, professional verbal and written communication for a wide range of audiences
Active listening skills to understand and solve customer questions
Ability to write clear procedures in response to customer questions
Knowledge of current wellness industry practices, or the ability to learn quickly in real time
Comfort with web and mobile technologies, and familiarity with CRM tools, Microsoft tools, and internet-based software (preferred)
It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $58,350 to $77,800. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans.
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about the potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.