At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
Job Family Summary
The Payments team owns the full commercial lifecycle of payments customers and serves as the in-house payments expert for customers and team members. Specialists work across sales, sales enablement, onboarding, account management, and payments programs.
Job Summary
The Payments Specialist is based in Malaysia and supports every APAC market where Mindbody offers integrated payment processing: Australia, New Zealand, Singapore, Hong Kong, Malaysia, Indonesia, and Thailand.
South-East Asia is a high-growth region for Mindbody in 2027, and this person will help shape how we sell, onboard, and scale payments there. You'll partner closely with Sales, Onboarding, Customer Success, and Account Management to onboard new customers, optimize revenue, and deliver a smooth, trusted payments experience, backed by our regional processors, Stripe and Xendit.
In this role, you will:
Onboard customers to the right payment processor for their country (Stripe or Xendit, depending on the market).
Enable Sales and Onboarding to position and attach payments in each market.
Work with Customer Success and Account Management to grow payments adoption and revenue, negotiating rates within an approved rate framework.
Bring APAC market insight to the business and drive alignment across departments around shared outcomes.
Principal Duties and Responsibilities
Payments expertise and onboarding
Act as the payments expert and internal advisor across Sales, Onboarding, Account Management, and Support, covering Stripe and Xendit, processor differences, local payment methods, and fees by market.
Guide and onboard new Mindbody customers to Mindbody Payments on the appropriate processor for their country, supporting merchant account applications and activation with clarity and a seamless experience.
Train internal teams and support payments enablement across brands and customer segments, and deliver customer training as needed.
Go-to-market and commercial
Support Sales and Account Management in sales and renewal conversations, with go-to-market guidance on positioning payments in each market.
Negotiate and review rates within the approved rate framework, protecting pricing integrity and escalating exceptions.
Analyze data to track pricing accuracy and uncover adoption and revenue opportunities across the portfolio.
Bring on-the-ground insight on Asian markets to Product, Payments, and Sales leadership to inform go-to-market strategy and priorities.
Cross-functional influence
Drive alignment across departments, groups, and activities to achieve desired outcomes.
Work with key stakeholders and leaders across the organization to identify the operational improvements needed to achieve Mindbody's growth strategies.
Contribute to cross-functional payments initiatives and strategic projects.
Tools
Use tools such as Salesforce, Stripe, Sigma, Slack, Notion, Excel, and PowerPoint to manage and monitor performance.
Minimum Qualifications
1 - 3 years in sales, go-to-market, or account management, with payments or fintech experience.
Direct knowledge of one or more APAC markets, ideally Southeast Asia; experience with Stripe, Xendit, or other payment platforms is a plus.
Proven ability to influence and align cross-functional teams and senior stakeholders without direct authority.
Confident communicator who builds trust and delivers clarity in high-stakes customer conversations, including commercial and rate discussions.
Strong analytical skills and attention to detail, with comfort handling data, rate structures, and Excel.
Fluent English; additional regional languages (Bahasa Malaysia, Bahasa Indonesia, Thai, Mandarin) are a plus.
Comfortable working remotely across APAC time zones with a AU-based team.
Bachelor's degree in business, economics, or a related field, or equivalent experience.
Must be located in and eligible to work in Malaysia.
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about the potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.