Team Lead, Payments Sales & Onboarding

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You'll Play

You’ll lead a team of Payment Sales Specialists helping merchants activate Mindbody Payments quickly, accurately, and with confidence. Balancing people leadership with hands-on operational ownership, you’ll coach day-to-day performance, manage onboarding workflows and approvals, and partner cross-functionally to reduce friction and improve time-to-activation as the Payments organization scales.

• Lead, coach, and develop a team of Payment Sales Specialists, building a supportive, high-accountability team culture
• Own day-to-day operations across coverage, workload prioritization, and performance touchpoints to keep onboarding moving and predictable
• Drive execution against onboarding goals, including activation timelines, application follow-up, and time-to-first-transaction
• Monitor onboarding queues and application statuses to surface stalled merchants, aging items, and workflow breakdowns
• Oversee rate reviews, pricing reductions, MOD/APM/LPM rate updates, and related approval workflows with accuracy and compliance awareness
• Serve as the escalation point for onboarding exceptions, failed automation, missing or inaccurate account data, and complex merchant scenarios
• Partner with Product, Engineering, RevOps, BI, PayOps, Risk/Fraud, CX, and International Payments to improve workflows, data visibility, and launch readiness

 The Experience You’ll Bring

• 2+ years of experience in Payments, payment sales, merchant onboarding, account management, sales operations, or a related customer-facing revenue role
• 1+ years of formal people leadership experience, or experience coaching, mentoring, training, and enabling peers
• Track record of meeting or exceeding sales, onboarding, productivity, or operational goals
• Experience managing queues, SLAs, escalations, or high-volume operational workflows
• Strong working knowledge of Salesforce, Excel, reporting dashboards, and sales productivity tools; experience with Salesloft, Gong, or similar tools preferred
• Comfort reviewing pricing, rates, approvals, and customer-specific requests with sound judgment and attention to detail
• Ability to interpret data, identify workflow bottlenecks, and recommend process improvements
• Strong cross-functional communication skills, with the ability to influence Product, Operations, Risk, RevOps, CX, and leadership partners

 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.