At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Payments team oversees the full commercial lifecycle of payments customers, being the in-house Payment subject matter experts to support our customers and team members. The Specialists have a wide range of responsibilities, including sales and onboarding, account management, data analysis, and project-based activities.
The Payments Specialist will drive go-to-market function of payments by supporting and enabling the Sales team by analyzing customer’s credit card statements, and providing pre-sale rate analysis. This person will also work to attach and onboard customers to Mindbody payments and work closely with Customer Success and Account Management teams to manage portfolio of customers to drive Payments adoption/usage and optimize revenue. This person is also responsible for negotiating rates directly with customers, and will participate in and manage projects related to payments across the portfolio and/or at the brand level.
The Role You'll Play
- Be the subject-matter expert of Mindbody’s integrated payments solutions
- Use SalesForce, Excel, and PowerPoint on a regular basis
- Develop and maintain merchant loyalty and trust through effective communication, education, andtransparency; provide a delightful experience to all customers and team members
- Support sales and renewals processes; enabling Sales and Account Management teams
- Onboard new customers to appropriate payments solution
- Initiate and deliver payments training to customers as needed
- Negotiate rates directly with customers while maintaining pricing integrity
- Conduct periodic data analysis and reviews on a customer, brand, and/or portfolio level to ensurepricing integrity and find opportunities to optimize
- Develop, support, and manage key projects to support Mindbody’s payments strategy and customer’spayments needs
- All other duties as assigned
The Experience You’ll Bring
- Bachelor’s degree in analytical field (business, math, economics) or equivalent experience
- 1-3 years relevant experience in Payments, account management, or analysis
- Payments experience required
- Strong analytical skills; can do basic math with high attention to detail
- Experience working in a customer-facing capacity
- Comfort with MS Excel
Pay Transparency
It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $65,000 to $85000. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans
Have we piqued your curiosity?Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.