At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role You'll Play
The Customer Success Manager possesses thorough knowledge of all Mindbody products, setups, and services and works with small and medium-sized (SMB) accounts to maximize customer investment value. They drive software adoption and optimization for net-new customers, ensuring they are realizing value from the Mindbody software from the onset. For tenured customers, CSMs are responsible for monitoring customer health and proactively reaching out to customers to ensure the gain the most value from our tools. Additionally, CSMs identify new opportunities for account growth.
The Experience You’ll Bring
- 3 years of relevant work experience in customer success, sales, or account management
- Ability to quickly learn the Mindbody platform and translate that knowledge to specificcustomer needs
- Demonstrated ability to foster, develop, and work in cross-functional relationships with a spirit ofteamwork and a focus on the delivery of positive customer outcomes
- Excellent communication skills, both verbal and written, with the ability to communicate in a clear,concise and understandable manner
- Demonstrated ability to respond to questions in groups and one-on-one consultative settings
- Ability to handle challenging customer conversations skillfully and tactfully
- Excellenttime management and organizationalskills, ability to prioritize and use time effectively andefficiently
- Strong reporting skills with the ability to not only gather the appropriate data but also glean insights toimprove the performance of the Customer Success team and our customers
- Demonstrated ability to work in ambiguous and changing environment
- Prior work experience in a SaaS environment is preferred
- Experience working in a Fitness, Integrative Health, Spa, or Salon business is preferred
- Prior work experience in a sales-related role is preferred
- Working knowledge of Salesforce and/or Gainsight is preferred
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.