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Risk Manager

Playlist | Customer Experience | Full-Time Exempt (US) | United States

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Risk Manager

The Role You'll Play

At Playlist, we're reimagining how technology can protect and empower businesses in the dynamic world of payments. As our Risk Manager, you'll be the strategic guardian of our payment ecosystem, transforming risk management from a compliance function into a critical business enabler.

• Architect a comprehensive risk management framework that proactively identifies and mitigates operational, financial, regulatory, and reputational risks across the merchant lifecycle

• Design and implement sophisticated risk controls and scoring methodologies that balance business growth with robust protection, leveraging data-driven insights to make strategic decisions

• Lead merchant onboarding and ongoing monitoring processes, conducting thorough KYC/KYB reviews and enhanced due diligence to ensure the integrity of our payment ecosystem

• Monitor transaction activities to detect anomalies, fraud indicators, and emerging trends, maintaining compliance with card network performance thresholds

• Collaborate cross-functionally with Product, Engineering, Legal, and Operations teams to embed risk controls seamlessly into business processes

• Prepare and deliver compelling risk reports that translate complex data into actionable insights for executive leadership

• Serve as the primary risk liaison with sponsor bank partners, ensuring alignment with regulatory frameworks and partner expectations

• Develop and deliver internal training programs that elevate the organization's risk awareness and financial crime prevention capabilities

Experience You Bring

• 5+ years of experience in risk management within payments, fintech, acquiring, or banking environments

• Deep understanding of Payment Facilitator (PayFac) models and sub-merchant oversight requirements

• Proven expertise in underwriting, transaction monitoring, and portfolio risk management

• Comprehensive knowledge of card network rules and chargeback monitoring programs

• Advanced analytical and investigative skills with the ability to interpret complex data sets

• Demonstrated experience working collaboratively with sponsor banks and regulatory bodies

• Strong communication skills that bridge technical complexity and strategic vision

Preferred Qualifications

• Professional certifications such as CAMS or CFE

• Experience building or scaling risk programs in high-growth environments

• Familiarity with BSA/AML obligations and financial crime frameworks

• Background in payment gateways and acquiring operations

 

About Kite Payments 

We are a remote-first organization that values autonomy, innovation, and results. We offer competitive compensation, unlimited vacation, and the opportunity to make a meaningful impact in the payments landscape. 

We are an equal opportunity employer and celebrate diversity in all its forms. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law. 

If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). 

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. 

The base salary range for this position in the United States is $65,400  to $87,200. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans 

 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

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