Payments Operations Analyst

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Payments Operations Analyst

The Role You'll Play

At Playlist, we're reimagining how technology can empower businesses in the payments and financial services landscape. As a Payments Operations Analyst, you'll be a critical guardian of our merchant ecosystem, combining analytical prowess with strategic risk management.

• Conduct comprehensive merchant account reviews, applying rigorous underwriting standards to assess financial health and compliance risks
• Develop and implement risk mitigation strategies that balance business growth with regulatory compliance and fraud prevention
• Analyze complex financial statements, processing statistics, and merchant documentation to make informed onboarding decisions
• Collaborate across teams to streamline merchant onboarding, chargeback management, and operational processes
• Mentor and train team members on compliance protocols, risk assessment techniques, and industry best practices
• Investigate and resolve complex merchant account issues, ensuring exceptional customer experience and minimal financial exposure
• Stay ahead of emerging risk trends, fraud patterns, and regulatory changes in the payments landscape
• Contribute to continuous improvement of underwriting processes and risk management frameworks

Experience You Bring

• 2+ years of experience in payment operations, merchant underwriting, or risk management
• Deep understanding of payment facilitation, compliance frameworks (CIP/KYC/KYB/AML), and financial risk assessment
• Proven ability to analyze financial statements and evaluate merchant account risks
• Strong analytical skills with exceptional attention to detail and ability to prioritize effectively
• Demonstrated expertise in chargeback management and mitigation strategies
• Excellent communication skills, capable of interfacing with diverse stakeholders
• Adaptable problem-solver with a proactive approach to learning and professional growth
• Advanced proficiency in financial analysis and risk management tools

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $52,000 to $70,000 . The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.