At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
About the right team member
In this role, you are the face of ClassPass to our fitness partners and manage a high-revenue book of business. You already know how to manage client relationships, interpret their performance metrics, and come up with creative solutions to address their concerns. You are comfortable with numbers, and are excited to use data, market trend analysis, and your budding knowledge of the boutique fitness space to make actionable recommendations to our partners.
About the role
As an Account Manager, you help our studios and your market/region succeed which will range from prospecting new supply to upselling to your client base. You will work directly with studio owners and managers in our network to make sure they see incredible value in their partnership with us.
You confidently communicate the ClassPass value proposition, explain the usefulness of our tools and effectively troubleshoot partner issues. You also advocate for our partners internally, escalate bugs and communicate pain points and feature requests through the appropriate channels.
- Be an expert on boutique fitness and wellness in your ClassPass markets, including the competitive landscape
- Responsible for revenue and Reservation growth across your book of business and the market you manage
- Responsible Market wide partner retention focus with quarterly targets
- Responsible for monitoring and identifying pockets of opportunity on supply health across your markets with a heavy focus on inventory availability
- Acts as the local Voice of the Partner and escalates local nuances to country leaderships team
- Build strong, long-term relationships with partners in a diverse book of business ranging from top, medium and lower tier accounts
- Support your partners in your market by helping them grow their business
- Drive adoption of new ClassPass products and retention of pre existing products among your studio partners
- Utilise online and offline resources and tools to develop and maintain your own pipeline in SalesForce
- Deliver outstanding service to our fitness and wellness partners
- Engage with key studio partners during a monthly check-in via phone and in-person meetings (some you’ll interact with everyday!)
- Retain our partners by providing best-in-class support & relationship management
- Quarterly Business Reviews and develop in-depth performance reports to share with studio partners
- Contributes towards country specific projects across the partner bases
- Assist with resolving transactional issues and complete ad-hoc projects
Skills & experience
- Strong Negotiation Skills in managing/developing your current and prospective book of business, ranging from low to top tier accounts.
- Good Strategic Thinking skills in implementing and executing tactical project plans ensuring alignment with directions from their manager, and goals of their team.
- Strong Communication skills: Comfortable using a broad range of communication styles across different audiences in diverse situations. Partners with members of other teams to not only generate buy-in for their initiatives but to maximize their impact.
- Good Collaboration Skills: Leverages deep experience (at ClassPass or otherwise) to teach their colleagues new skills, frameworks, techniques, etc. Introduces entirely new ways of approaching or solving problems.
- Good Business Acumen Skills: Able to articulate at a high level the value of the work that they do, not just to their own team but also to the broader business.
- A proven experience in Account Management with a full understanding of the field and ability to resolve a wide range of issues in creative ways.
- Track Record in managing processes and priorities to hit deadlines consistently and almost without fail.
- Right to work in Ireland
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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