Sr. Technical Account Manager

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Technical Account Manager

The Role You'll Play

At Playlist, we're looking for a strategic Technical Account Manager who will be the critical bridge between our cutting-edge technology and our valued customers. You'll be a key player in driving customer success, technical implementation, and strategic account growth across our ecosystem.

• Lead comprehensive technical onboarding and implementation strategies for strategic customers, ensuring seamless integration of Playlist solutions
• Orchestrate account management experiences for franchisor and franchisee partners, conducting discovery sessions and guiding partners to maximize platform potential
• Develop deep technical expertise in our product suite, translating complex capabilities into tangible business value
• Proactively resolve technical challenges through advanced troubleshooting and cross-functional collaboration
• Collaborate with product, engineering, and sales teams to develop innovative customer success methodologies
• Design and deliver technical training materials that empower customers to unlock full platform potential
• Serve as the primary technical point of contact for a portfolio of strategic accounts, acting as a trusted advisor
• Generate actionable insights from customer interactions to drive product development and strategic initiatives

Experience You Bring

• 4+ years of experience in technical account management, customer success, or similar customer-facing technical roles, preferably in SaaS or technology platforms
• Proven ability to manage complex, strategic customer relationships and drive technical implementations
• Strong technical acumen with ability to quickly understand and articulate complex software solutions
• Exceptional communication skills for translating technical concepts across diverse audiences
• Experience with API integrations, software configuration, and technical problem-solving
• Proven effectiveness in fast-paced, collaborative environments
• Advanced proficiency in Microsoft Office Suite, CRM systems, and technical documentation tools
• Optional: Basic SQL knowledge and familiarity with application programming interfaces (APIs)

Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals. 

Why This Matters

Playlist is committed to enabling meaningful real-world experiences. As a Technical Account Manager, you'll play a crucial role in helping businesses thrive by leveraging our innovative technology platforms.

If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). 

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. 

The base salary range for this position in the United States is $75,25 MIN to $100,300 MID. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans 

 

 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.