At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
The Role You'll Play
At Playlist, we're revolutionizing the fitness and wellness industry by empowering businesses with cutting-edge payment solutions. As our Payments Operations Analyst, you'll be a critical guardian of financial integrity, bridging risk management with exceptional customer experience.
- Drive comprehensive merchant account reviews, conducting thorough credit underwriting that ensures compliance with KYC, KYB, and AML requirements
- Analyze merchant financial conditions, processing statistics, and risk profiles to make strategic onboarding decisions aligned with company credit policies
- Develop and implement risk mitigation strategies for merchant accounts, balancing business growth with robust financial protection
- Collaborate across teams to resolve complex chargeback scenarios, procure evidence, and optimize dispute resolution processes
- Mentor and train compliance and sales teams on best practices, regulatory requirements, and risk management techniques
- Conduct in-depth financial statement analysis to assess merchant account viability and potential
- Proactively identify and address emerging risk trends in payment processing
- Support ad hoc projects that drive operational excellence and innovation in our payment ecosystem
Experience You Bring
- 4+ years of experience in payment operations, merchant underwriting, chargebacks, or risk management
- Advanced analytical skills with the ability to interpret complex financial data and make strategic recommendations
- Deep understanding of payment facilitation, compliance frameworks (CIP/KYC/KYB/AML), and risk mitigation techniques
- Proven track record of managing intricate financial processes with precision and strategic insight
- Strong project management skills with the ability to prioritize and excel in a dynamic, fast-paced environment
- Exceptional communication skills, capable of engaging effectively across all organizational levels
- Creative problem-solver with a keen eye for detail and systemic risk assessment
- Adaptable learner who thrives on staying ahead of industry trends and regulatory changes
About Kite Payments
We are a remote-first organization that values autonomy, innovation, and results. We offer competitive compensation, unlimited vacation, and the opportunity to make a meaningful impact in the payments landscape.
We are an equal opportunity employer and celebrate diversity in all its forms. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.
Have we piqued your curiosity?Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.