Manager of Business Operations, Partnerships

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You’ll Play:

The Global Partnerships team oversees the App Ecosystem and Strategic Partnerships, including white-labeled and embedded partner products. As the Manager of Business Operations, Partnerships, you'll serve as the operational backbone of the team—owning the systems, processes, and cross-functional execution that enable our partner ecosystem to scale efficiently and sustainably. You'll operate at both a strategic and execution level, leading complex initiatives, driving prioritization, and acting as a trusted partner to Partnerships leadership alongside Accounting, Finance, Product, BI, Sales, and Support.

 

• Own the operational strategy for the Partnerships organization, translating partner and revenue goals into scalable processes and execution plans
• Identify gaps in systems, workflows, and policies—then lead implementation of solutions that improve speed, clarity, and accountability
• Serve as the escalation point for complex partner operational issues including billing, contracts, systems, and data integrity
• Build and maintain partner operations documentation including playbooks, governance frameworks, and internal enablement materials
• Support strategic planning for the Partnerships team, including annual planning, revenue modeling, and roadmap prioritization
• Drive a culture of continuous improvement through feedback loops, retrospectives, and data-driven decision making
• Prepare and present reports, analysis, and insights that provide visibility into business performance
• Manage and mentor junior operations team members as the function scales

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Experience You Bring:

 

• 5+ years of experience in business operations, partnerships operations, program management, or strategy roles
• Proven success leading complex, cross-functional initiatives in a fast-paced SaaS or marketplace environment
• Strong analytical skills with experience building executive-level reports, dashboards, and business models
• Exceptional communication abilities with the capacity to influence senior leaders and external stakeholders
• Demonstrated ability to design, implement, and scale operational processes that drive accountability
• High ownership mindset with a bias toward action and continuous improvement
• Advanced proficiency in Excel/Google Sheets, Salesforce, and data visualization tools like Looker or Tableau
• Experience supporting partner ecosystems, APIs, platforms, or revenue partnerships preferred

 

 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.