Account Coordinator, Strategic Accounts

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

The Role You'll Play

• Support day to day partner operations by helping the ClassPass Strategic Accounts team manage timely client initiatives, such as reporting, quality assurance, and audits, for our largest partners at ClassPass.
• Enter, update, and report on partner data in Salesforce.
• Use Tableau and internal tools to generate monthly reporting.
• Identify, escalate, and troubleshoot operational inefficiencies.
• Assist Strategic Account Managers (SAMs) in creating and building Quarterly Business Reviews.
• Shadow and contribute to partner calls and webinars as needed to support SAMs.
• Serve as additional support as needed in the SA partner support queue, to ensure our partners get fast and quality service.

 The Experience You’ll Bring

• 1–2 years of experience in account coordination, revenue operations, or a customer or partner facing support role preferred
• Strong communication skills in English
• Strong organizational and problem-solving skills
• Detail-oriented with strong organizational and the ability to manage multiple projects at once
• Analytical mindset and comfortable working with reporting tools (Salesforce, Tableau, or Excel experience a plus)
• Self-starter who thrives in a fast-paced, remote-first environment

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Mindbody, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.