Software Engineer III - ProServe

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Overall:The Professional Services Engineer is a specialized role focused on tailoring the company’s product to meet the unique needs of its clients through technical solutions. This involves analyzing requirements, developing custom integrations, migrating data, and ensuring the product fits seamlessly into the client’s IT infrastructure.   Customer-Facing & Communication:

• Demonstrated experience in customer-facing engineering or consulting roles (Professional Services, Solutions Engineering, Technical Consulting, or equivalent).
• Fluent, professional English communication (spoken and written); able to lead discovery sessions, explain tradeoffs, and present solutions to technical and non-technical stakeholders.
• Proven ability to run technical discovery and translate ambiguous business requirements into clear technical designs and delivery plans.

Technical Depth:

• Strong hands-on experience with modern web architectures (frontend + backend integration).
• Experience integrating with external APIs (REST/JSON), including authentication, performance considerations, and error handling.
• Solid understanding of system design, data flows, and non-functional requirements (security, performance, scalability).
• Production experience with at least one major backend language/runtime (e.g., Node.js, Java, C#, Python, PHP).

Delivery Excellence:

• Track record of end-to-end delivery: discovery → design → build → test → launch → handoff.
• Comfortable operating in time-boxed, fixed-scope or SOW-driven engagements.
• Strong quality bar: testing discipline, documentation, and production readiness.

Professional Services Mindset:

• Experience working under contractual constraints (scope, assumptions, change control).
• Ability to balance customer satisfaction with company risk management.

  Nice-to-have: What are the nice-to-have skills that you are willing to be flexible on? Domain & Platform Experience:

• Experience in health, wellness, fitness, or healthcare-adjacent platforms.
• Prior exposure to Mindbody, or similar vertical SaaS ecosystems.
• Experience with CMS platforms (e.g., WordPress, headless CMS) and content-heavy sites.

Architecture & Scale:

• Experience designing multi-tenant or multi-region solutions.
• Familiarity with performance optimization, SEO considerations, and accessibility standards (WCAG).

Ways of Working:

• Experience working in squad-based or pod-based delivery models.
• Exposure to global customers across NA, EMEA, and APAC time zones.
• Light experience with pre-sales support, estimates, or technical scoping.

Tooling:

• Familiarity with cloud platforms (AWS, GCP, Azure).
• CI/CD pipelines, feature flags, monitoring, and production support practices.

Soft Skills: What personality traits would make someone a natural fit for this role? Try to align with our core values. Customer-Centric & Consultative:

• Naturally curious; asks “why” before prescribing solutions.
• Treats customer problems as business problems, not just technical tasks.
• Comfortable saying “no” or “not yet” with clear rationale and alternatives.

Clear Communicator:

• Explains complex topics simply, without condescension.
• Adapts communication style for executives, operators, and engineers.
• Writes clean, structured documentation customers can actually use.

Ownership & Accountability:

• Bias for action, strong sense of ownership for outcomes, not just tasks.
• Proactively identifies risks and escalates early.
• Follows through—does what they say they will do.

Adaptable & Pragmatic:

• Thrives in ambiguity and early-stage service motions.
• Pragmatic problem-solver; optimizes for value, not perfection.
• Comfortable iterating and learning in front of customers.

Team-Oriented Professional:

• Collaborative, low-ego, and respectful under pressure.
• Raises the bar for peers through example and mentorship.
• Aligns with a culture of trust, accountability, and continuous improvement.

 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.