Associate Payments Specialist

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

*Please note, only applications in English will be reviewed*

The Role You’ll Play

• Serve as a trusted Payments expert, helping customers understand, adopt, and optimize Mindbody’s integrated solutions. 
• Empower the Sales team with pre-sale support, including credit card statement analysis and competitive rate assessments. 
• Seamlessly onboard new customers, tailoring the payments experience to fit their business needs. 
• Build long-term partnerships by supporting the Account Management and Customer Success teams with insights and strategy to maximize adoption. 
• Own direct customer rate negotiations, balancing pricing integrity with value-based conversations. 
• Lead data-driven reviews to identify pricing opportunities, uncover inefficiencies, and optimize revenue. 
• Deliver effective training sessions and clear guidance to elevate the customer experience. 
• Spearhead cross-functional projects that enhance the impact of Payments across brands and portfolios. 

Experience You Bring

• 1–3 years of experience in Payments, account management, or business analysis. 
• Proven track record of building strong customer relationships and delivering value. 
• Comfortable presenting and analyzing complex information using Excel, Salesforce, and PowerPoint. 
• Sharp analytical mindset with exceptional attention to detail and financial fluency. 
• Strong communicator who thrives in collaborative, cross-functional environments. 
• Confident managing projects and multiple priorities with focus and precision. 
• Adept at tailoring messaging to diverse audiences, both technical and non-technical. 
• Fluency in English (spoken, written, and read). 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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