Reporting Analyst - Brazil

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

Who we are

We’re a dynamic and dedicated team, driven by a shared passion for delivering exceptional customer experiences. Our focus is building long-lasting customer loyalty through cutting-edge technology while fostering a culture that promotes innovation, collaboration, and personal and professional development. We believe a motivated and fulfilled team is the key to creating happy and loyal customers. 

The Role You’ll Play

As a Reporting Analyst in the CX Operations team, you'll be at the heart of turning data into decisions. This role is more than dashboards—it’s about unlocking stories within the numbers to empower teams, enhance customer experiences, and guide strategy. 

• Partner cross-functionally to uncover business questions and translate them into actionable reporting needs. 

• Build beautiful, reliable dashboards and reports using Looker, Snowflake, Excel, and other analytics tools. 

• Identify trends, patterns, and performance gaps to support business growth and CX excellence. 

• Develop automated reporting that saves time and scales insights across the organization. 

• Own data accuracy and integrity—ensuring our teams can always trust the numbers. 

• Deliver timely, digestible insights that align teams, sharpen focus, and drive results. 

• Run ad-hoc analyses for strategic initiatives and business-critical decisions. 

• Continuously optimize how we source, analyze, and share data to maximize clarity and impact. 

• This is an individual contributor role designed for someone who thrives on autonomy, precision, and cross-functional impact. 

Experience You Bring

• 3+ years in a reporting, data analysis, or similar insight-driven role. 
• Proficiency in SQL and strong experience with data platforms like Looker, Snowflake, and Excel. 
• A strategic mindset paired with curiosity—you dig deep to answer the “why,” not just the “what.” 
• Confident in applying data visualization best practices to communicate complexity clearly. 
• Excellent communication skills with a knack for making data accessible and meaningful to any audience. 
• Deep understanding of KPIs, performance analytics, and turning metrics into movement. 
• Attention to detail that ensures accuracy, consistency, and trust in your outputs. 
• Self-motivated and eager to improve systems, streamline reporting workflows, and raise the bar. 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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