FAQ
If you do not find your answer here, please E-mail Support.
Registration and Login Questions
Error Messages
General Usage Questions
Answer Section
Registration and Login Questions
I've forgotten my Username or password, what should I do?
To have your password re-set and emailed to you, go to the Request new password page and enter either the email
address you used to sign up with or your Username. The new/re-set password is only sent to the email address contained in
your Playlist.com profile so make sure to use that address on the 'request new password' page.
If you do not receive the automated email (with your log-in information), please E-mail Support for additional assistance. Our Support department
is staffed from 8 a.m. to 5 p.m. Pacific Time, Monday through Friday; users typically receive a reply within 2 hours during normal business hours.
My password is not being accepted, how can I log in?
If you are sure you are using the correct login information and are still not able to log in, go to the Request new password page and enter either the email
address you used to sign up with or your Username.
When you receive the automated email reply make sure to click on the link in the email to validate/verify the password re-set request -- clicking that link is what activates the
new/re-set password, if the new password is not verified first, it will not work.
Once you have verified the new password try copying and pasting BOTH the Username AND password from the email to the fields on the log-in page
(instead of typing them). Make sure there are NO extra spaces at the very beginning or very end of what you copy/paste.
Pssst.... want to hear a secret? Okay, we'll tell you, but keep it secret ;-)
You would be surprised how often Support assists someone when the password is not the problem, it is the Username. It is not uncommon that a Username was set up differently than what a user is trying to use to log in with. So make sure to check the Username listed in the email you received is the same as what you think the Username is. Make sure you are entering it EXACTLY the way it is listed in the email. Even an extra space or a missing space is enough to cause the login to fail since it is not technically a match for what the Username was setup as.
The other common problem is that when someone uses the 're-set password' page/function they get an email with a link that MUST be clicked to verify the request was from that email address. Once that link is clicked/verified the password is actually re-set to the new one, if that link in the email is never clicked, that password will never work.
I'm having a problem signing up for an account, what should I do?
Getting a message that the email address or Username is already in use can happen for a few reasons.
If you are receiving a "This Username is already in use" message it means that the Username is already taken.
Try different Usernames; maybe adding numbers at the beginning or end.
If you are receiving a "This email address is already in use" message it means an account has already been registered under the email address you are entering. The most
common reasons this happens is that someone with a similar email address made a typo when registering for their account, or you registered for a Playlist.com account
at a different website and don't recall registering.
Please E-mail Support for additional assistance.
Make sure to indicate in your email that you are trying to register and that the system is saying that your email address is already in use.
If you are not able to register for a different reason, please E-mail Support for additional assistance - make sure to provide as
much detail as possible regarding the problem you are having, including the text of any error messages you may be getting.
Error Messages
What does it mean if I see "!!Unavailable Link" for all or some of the songs in my Playlist?
"!!Unavailable Link.(song name)" (with a red background), can be due to:
Broken links only show up on the 'Arrange tracks' screen or if the 'show broken links' is enabled (on the player).
For temporary communication problems the message should clear up on its own, typically within a day or so; for others you can just remove those links by going to the Arrange tracks page (My Playlists -> select the Playlist that contains the songs/links with the unavailable link message -> click the Arrange tracks tab/link) and click on the delete "x" located to the right of the song -> save the changes.
I'm getting an error message when using the Playlist.com site, what does that mean?
An error can result for many different reasons. Sometimes it is a temporary technical problem with the Playlist.com service, sometimes a configuration or browser setting
on the user's computer, and sometimes a combination of things.
If you are experiencing an error that does not clear up on its own in an hour or two, please E-mail Support for additional assistance.
When contacting support make sure to include the exact text of the error you are getting and when exactly it is happening.
I'm having a problem with Adobe Flash, what should I do?
The Playlist player uses Adobe's Flash browser plug-in; the player requires that version of Flash to be version 9.x or higher.
Since Flash is a plug-in for the browser you can have different versions of Flash for different browsers you may have installed.
To see what version is installed for the browser you are currently using you can go to the link below while using that browser:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507
Adobe's website has a page for troubleshooting Flash problems; it can be accessed at:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19166#no_content
One of the things Adobe suggests is completely uninstalling Flash, making sure NO programs are running when you run the uninstaller, before you re-install/upgrade.
The Adobe Flash uninstaller can be downloaded by going to:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=1
After using Adobe's uninstaller you can re-download/re-install Flash from:
http://get.adobe.com/flashplayer
If you are still having a problem with Flash after uninstalling/re-installing you should ensure any browser plug-ins or 3rd party security software you may be using have been
configured to allow JavaScript and Flash to run.
The songs on my Playlist are skipping or loading very slowly, what can I do?
The music is streamed (from the Internet) so if there are lots of active Internet connections going it can result in this behavior.
Try closing programs you are not using that use an Internet connection and see if the problem clears up. Or try re-starting the computer in case something is hung in an odd state or system resources are low?
If you are seeing this behavior on a work (network) computer it could be that the network administrator has limited or blocked
streaming traffic, this is done sometimes to give priority to other types of (Internet) traffic.
General Usage Questions
When you create a Playlist.com account a Playlist is already created for you.
To create a new/different Playlist, click on the "My Playlists" link at the top of the page.
When your "My Playlists" page loads, click on the "Create a new Playlist" link (in the list of links in the upper right part of the page).
When the "Create a new Playlist" page opens, give the new Playlist a title, if you want the new Playlist to be a group/shared
Playlist check the 'make this a group playlist' check box, and then click on the "Create Playlist" button.
You can also click here to go directly to the "Create a new Playlist" page.
How do I add songs to a Playlist?
In order to add a song to your Playlist, the song has to be in our database.
There are two ways to find songs to add to your Playlist.
1. Searching for the song
2. Browsing other Playlists
Once you locate the song you want to add, just click the option to add the song -- depending on which screen you are on it will either be an
"Add" button or a "+" sign.
To add songs/tracks to a different Playlist you need to click on the down arrow located within the player (that is visible on the page you are adding songs from).
If you are adding songs from another Playlist the down arrow is to the right of the "select" field.
If you are on a Search Results page the down arrow will be to the right of the Playlist name (in the title bar of the player).
To see an example of where the down arrow is located on the Search Results page player click here.
How can I transfer music from one Playlist to another?
How can I post or add my Playlist to another website?
Many websites allow members to personalize their member page. One of the ways to personalize your page would be to embed (add or post) your Playlist on that site.
Embedding your Playlist on different sites is a way to not only share your favorite music with visitors but also helps define or set the tone of your member page.
When you use the Get Code page on the Playlist.com site it automatically generates the
HTML code that you use to embed (add or post) your Playlist to another website.
Because the code references and uses JavaScript and Flash the website you are trying to post/add your Playlist to must allow both JavaScript and Flash.
Not all websites allow you to use code that uses JavaScript and or Flash. Also, some websites only allow adding JavaScript and Flash to certain sections of the site or page.
For additional assistance with posting your Playlist you can E-mail support.
Make sure to include the following information in your email:
How do I delete an entire Playlist?
Click on the "My Playlists" link at the top of the page.
Select the Playlist you want to delete.
Click the "Edit" tab.
Click the "Delete this playlist" button.
Confirm the delete on the next page.
How do I change my account info, like my Username or password?
Click on the "My Account" link located at the top of the page.
When the My Account page loads, click on the "Settings" link (in the row of links just under your user profile name).
Enter the new / updated information into the appropriate fields.
Scroll to the bottom of the page and click on the "Submit" button.
How do I download my Playlist?
Project Playlist is not a music download service.
To download the music that you find on Project Playlist, please visit the official artist's site or a retail site, such as iTunes.com or Amazon.com.
To review the Terms of Service, please visit:
Playlist Terms of Service
You cannot upload music files to Playlist.com.
You can however input URLs linking to music files that you own the copyright for or legally have the rights to distribute; we do keep a large database of such song links.
To get a URL for a music file that you own the copyright in or legally have the rights to distribute, find a website that hosts or stores files.
Once you have posted the file there, the file should be assigned a URL that you can then enter into the Playlist.com expanded search page located at:
Expanded Search
Please note that if the link is not accepted, it could be due to one or more issues:
Please also note that it is a violation of our Terms of Service to upload links to unauthorized files. If you are not sure whether you have the legal right to distribute a file or whether that file is authorized by the copyright owner, you should not upload a link to that file. To review the Playlist.com Terms of Service, in particular the "User Compliance with Copyright Policy" section, please visit:
Playlist Terms of Service
